Vortech Studios

Privacy Policy

This Privacy Policy applies to Vortech Studios's games, websites and related services, which we here collectively call the Service. We may periodically update this Privacy Policy by posting a new version on https://vortechstudio.com. If we make any material changes, we will notify you by posting a notice in the Service prior to the change becoming effective. Your continued use of the Service after the effective date will be subject to the new Privacy Policy.
  1. Contact Us
If you have questions about data protection, or if you have any requests for resolving issues with your personal data, we encourage you to primarily contact us through the game so we can reply to you more quickly.
Name of the controller:Vortech Studios.
email: [email protected]
  1. The Data We Collect
A. Data you provide us:
  • Contact information (such as name and email address)
  • Player name and password
  • Profile information (such as profile photo)
  • Your messages to the Service (such as chat logs and player support tickets)
  • Other data you choose to give us (such as data to identify a lost account)
B. Data we collect automatically:
  • Data about your account and game progress
  • Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address, IMEI)
  • Data about your device, such as device name and operating system, browser type and language
  • Data we collect with cookies and similar technologies (see more below)
  • General location data
  • Precise geo-location data (GPS, with your consent)
  • Data about your use of the Service, such as gameplay data and your interactions with other players inside the Service
C. Data we collect from our partners:
  • Data we receive if you link a third party tool with the Service (such as Facebook, Apple or Google)
  • Demographic data (such as to determine the coarse location of your IP address)
  • Data to fight fraud (such as refund abuse in games or click fraud in advertising)
  • Data from platforms that the games run on (such as to verify payment)
  • Data for advertising and analytics purposes, so we can provide you a better Service
  1. Why Do We Collect Your Data
The information we collect is used for various purposes, including to provide you with our Services and customer support, to communicate with you and respond to your questions and your requests, to enable communication between players, to maintain and to improve the functioning and safety of our Services, to determine potential problems and to observe certain trends with our Services, to fix technical problems and detect malicious actions, to test new features of our Services, to keep statistics of how our Services are used, to send technical notifications, to provide updates, to provide security alerts, to optimize your experience when using our Services.
A. To make the Service work
To perform the contract, we process data necessary to:
  • Create accounts and allow you to play our games and use our Service
  • Operate the Service
  • Verify and confirm payments
  • Send you Service-related communications
  • The information we collect is used for various purposes, including:
  • Providing you with our Services and customer support
  • Communicating with you and responding to your questions and requests
B. To show personalized advertisements
To show you personalized advertisements in the Service as well as in other websites and services (including email) we have a legitimate interest to process necessary data to:
  • Track the content you access in connection with the Service and your online behavior
  • Deliver, target and improve our advertising and the Service
  • For information on how to opt-out from personalized advertisements, see section 'Your rights and options' below.
C. To keep the Service safe and fair
Ensuring a level playing field in the Service is a top priority for us. For more information on our acceptable use policy, see the Vortech Studios Terms of Service.
In order to keep the Service and its social features safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to:
  • Analyze and monitor use of the Service and its social features
  • Moderate chats either automatically or manually
  • Take action against fraudulent or misbehaving players
D. To analyze, profile, and segment
In all of the above cases and purposes, we may analyze, profile and segment all collected data.
  1. Your Rights and Options
A. Opt-out of marketing emails and other direct marketing
You may opt-out of receiving promotional communications, such as marketing emails from us by following the instructions in such communications.
B. Opt-out of targeted advertising.
You can opt-out of interest-based advertising on mobile applications by checking the privacy settings of your Android or iOS device and selecting "limit ad tracking" (Apple iOS) or "opt-out of interest based ads" (Android).
C. Access the personal data we hold about you
If you request, we will provide you a copy of your personal data in an electronic format.
D. Your other rights.
You also have the right to correct your data, have your data deleted, object how we use or share your data, and restrict how we use or share your data. You can always withdraw your consent, for example by turning off GPS location sharing in your mobile device settings.
Please contact us through the in-game support system or emailing [email protected]. We will respond to all requests within a reasonable timeframe. You may also contact your local data protection authority for unresolved complaints.
  1. Cookies and Similar Technologies
Like most online services, we and our partners use cookies and similar technologies to provide and personalize the Service, analyse use, target advertisements and prevent fraud. You can disable cookies in your browser settings, but some parts of the Service may then not function properly.
  1. How Do We Protect Your Data
A. Security Safeguards
In order to help ensure a secure and safe player experience, we are continuously developing and implementing administrative, technical and physical security measures to protect your data from unauthorized access or against loss, misuse or alteration.
B. Data retention
We retain your data for as long as your account is active or as needed to provide you the Service. We will for example periodically de-identify unused game accounts and we regularly review and de-identify unnecessary data.
Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.
  1. Don't sell my data
The California Consumer Privacy Act (CCPA), gives residents of the state of California the right to prevent businesses from selling their personal information.
Vortech Studios takes your privacy very seriously. We do not sell your personal information.
However, we support the CCPA by allowing California residents to opt out of any future sale of their personal information.
If you would like to record your preference that Vortech Studios not sell your data in the future, please contact us through the in-game support system or emailing [email protected].